How This FAQ Is Organised
The questions here come from real account activity — things that come up around first deposits, wallet verification, logging in from a new phone and withdrawal timelines. We have grouped them by topic so you can scan and jump to what applies to you. Payment questions cover JazzCash, Easypaisa and Raast specifically: how to send, what to enter in the cashier and
what happens after you confirm. Account questions cover login, OTP verification and password resets. Device questions address how your session and wallet carry over when you switch from a mobile browser to desktop. We keep this page in sync with our current process, so the steps you read here match what you see on-screen right now. Answers are written for Pakistan accounts
where access is available under local law. For anything not answered here — a transaction that has not reflected, a document request from our verification team, or an unusual account state — reach our support team directly through chat in the lobby. Items below use short direct wording. If a step requires opening your JazzCash or Raast app, we name exactly which
field to fill.
- JazzCash
- Easypaisa
- Raast
- Bank Transfer